Returns & Exchanges
At Drool by Dr. Chris Brown, we want you and your pet to be completely satisfied with your purchase. If your new gear isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Check Eligibility
Ensure items are unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Print the prepaid shipping label provided and securely pack your items, ensuring the return form is included inside the parcel.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing